1) WHEN CAN I EXPECT DELIVERY?

a.) DISPATCH VS. DELIVERY

We dispatch all orders within 24 hours Monday to Friday. From there, one of our dedicated delivery partners will take over and will be in touch with you to let you know when you can expect delivery.

b.) THE DELIVERY PROCESS

Delivery of larger items is available in England, Scotland, Wales and Northern Ireland.

For most items, we offer next day delivery to most UK addresses.

Due to unforeseen circumstances, there can be delays to your shipment. In these circumstances we will try to inform you at earliest convenience but hold no obligation towards any direct or indirect loss that might occur.

Important: Please be advised that the information above is our normal operating procedure. Due to current circumstances linked to COVID-19 and Brexit, our delivery times may have been temporarily extended. Please refer to the dates stated on our product listings for an accurate delivery ETA.

c.) HOW TO AVOID MISSING YOUR DELIVERY

The best way to avoid this is to provide as much information as possible for the driver. You can insert this information in Delivery Instructions at checkout.

Alternatively, you can send us an email or call us to confirm a date when there will definitely be someone present to sign for the delivery.

d.) DO I HAVE TO STAY IN ALL DAY WAITING FOR MY DELIVERY?

Most of our delivery partners will provide an advance notification by email or SMS (or both) to confirm your delivery ETA, so you shouldn't have to wait in all day.

e.) WHEN I ORDER MORE THAN ONE ITEM, WILL THEY ALL BE DELIVERED AT THE SAME TIME?

Where possible, we will always endeavour to deliver all of your items together. However, as your items may not be dispatched together, we cannot guarantee this.

Also, if one of your products is in pre-order, then we will dispatch the products that are in stock immediately and then deliver the left product later.

Unfortunately we are unable to guarantee that your order can be left in a safe place.

f.) HOW SHOULD I INSPECT THE PRODUCT UPON DELIVERY?

Very important: Please inspect the packaging of your product when you receive it and note any visible damage to the packaging on the paperwork that the driver will ask you to sign.

The driver will allow you to inspect the packaging but he is not expected to wait for you to open the boxes.

2) DELIVERY EXCLUSION AREAS

Free delivery is only available to mainland UK addresses and does not include the Scottish Highlands, Isles of Scilly, Isle of Man, Isle of Wight, Shetlands, and Northern Ireland

Unfortunately we are unable to deliver to the Channel Islands and Republic of Ireland.

We are able to deliver to the following postcodes: AB, BT, DD, DG, EH, G, HS, IM, IV, FK, KA, KW, KY, PA, PH, PO, TD, TR and ZE.

Please note that delivery times will be longer than advertised on the product pages and additional carriage charges may apply. 

Any extra delivery fees will be displayed at checkout before you have placed your order

3) TRACKING

If you log in to your account on our website, you will be able to track the status of your delivery. 

4) REPORT A DELIVERY ISSUE

A) HOW TO AVOID HAVING TO RESCHEDULE AND POTENTIALLY PAY FOR A SECOND DELIVERY

The best way to avoid this is to provide as much information as possible for the driver. You can insert this information in Delivery Instructions at checkout.

Unfortunately we are unable to guarantee that your order can be left in a safe place.

B) I HAVE ORDERED THE WRONG PRODUCT, WHAT SHOULD I DO?

If your order has not yet been processed and dispatched, you can contact us and we can swap your product at no extra cost aside from the price difference. If your order has already been dispatched, you will need to place a new order. We can arrange a collection of the wrong item, and you will be responsible for the cost of the return. It is important that the returned item is in its original packaging, otherwise a further deduction from your refund will apply.

Please note that the cost of return will be 10% of the value of your order, or a minimum charge of £10.00. This will be deducted from your refund.

C) I WAS NOT IN FOR THE DELIVERY. WILL I HAVE TO PAY FOR THE SECOND DELIVERY?

If you aren't home for delivery, the carrier should leave a calling card or notify you by email or SMS, with instructions on how to rearrange delivery. 

Payment, Security and Privacy

YOUR PERSONAL DETAILS

Your information and data are necessary in order to place and track your order. They also enable us to provide you with the most personalised service possible.

VOUNOT commit to handling your personal information in the most responsible manner in accordance with EU GDPR.

Your personal data will NEVER be shared with third parties.

PRODUCT SAFETY

VOUNOT work closely with the authorities and manufacturers in terms of product health and safety.

If a product needs to be recalled, we will discontinue the item immediately and contact all customers who had previously purchased.

CHOOSING A SAFE PASSWORD

We highly recommend that you choose a safe password. Please avoid using the same password for all your accounts on different websites.

Ideally, your password needs to contain at least 6 characters, including at least 1 letter and 1 number. Avoid using your name, your date of birth, or any other frequently used words such as "password" or "123456".