Who we are and how you can contact us

Director of publication: Francis Lim
VOUNOT is a brand distributed by LU OU

Company name:shanghai lu ou shang mao you xian gong si
VOUNOT ’s registered address is Oceana House, First&Fourth Floor, 39-49 Commercial Road, Southampton, Hampshire.
Brand: VOUNOT
Phone = +44 01452 930068

You can contact us in writing at the address given above, or by emailing service@vounotco.com. If you would like to speak to us please call us on 44 01452 930068

What personal data we collect about you

We collect:
● personal data that you provide to us. There are several ways in which you may share your personal data with us, for example, you might complete the contact form on our website, or contact us by email, telephone on in person with an enquiry, post on social media sites we run, or make a purchase via our website. The personal data that you provide to us may include your name, address, e-mail address, telephone number, financial and credit card information, the username you register when you create an account, and any other details you choose to provide as part of your enquiry.

● personal data that we receive from third parties. If we work with other businesses or use sub-contractors these parties may collect personal data about you which they will share with us. For example, if you purchase our goods via a third party platform, they will pass us your name, telephone number, email address and details of your order.

● personal data about your use of our website. This is technical information and includes details such as your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or products you viewed or searched for, page response times download errors, length of visits to certain pages, page interaction information and any phone number used to call our customer service number.

What we use your personal data for

We use your personal data in the following ways:
● personal data that you provide to us is used to
● process and respond to any enquiries you make
● process your order
● provide you with the information, products and services that you request from us
● provide you with marketing information in accordance with your marketing preferences

● manage and administer our business
● review and improve our goods and service
● personal data that we receive from third parties is combined with the personal data that you provide to us and used for the purposes described above.
● personal data about your use of our website is used to:
● administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
● to improve our website to ensure that content is presented in the most effective manner for you and for your computer or mobile device
● to allow you to participate in interactive features of our service, when you choose to do so
● as part of our efforts to keep our site safe and secure
● to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
● to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

About this policy

This policy describes how we use your personal data when you use, or purchase goods via, our website. We have provided this policy to ensure that you understand what personal data we may collect and hold about you, what we may use it for and how we keep it safe. You have legal rights to access the personal data that we hold about you and to control how we use it which are also explained.

We collect:

● personal data that you provide to us. There are several ways in which you may share your personal data with us, for example, you might complete the contact form on our website, or contact us by email, telephone on in person with an enquiry, post on social media sites we run, or make a purchase via our website. The personal data that you provide to us may include your name, address, e-mail address, telephone number, financial and credit card information, the username you register when you create an account, and any other details you choose to provide as part of your enquiry.

● personal data that we receive from third parties. If we work with other businesses or use sub-contractors these parties may collect personal data about you which they will share with us.

● personal data about your use of our website. This is technical information and includes details such as your IP address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, as well as details of how you navigated to our website and where you went when you left, what pages or products you viewed or searched for, page response times download errors, length of visits to certain pages, page interaction information and any phone number used to call our customer service number.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

When we need your consent to use your personal data

Whilst we always want you to be aware of how we are using your personal data, this does not necessarily mean that we are required to ask for your consent before we can use it. In the day to day running of our business we may use your personal data without asking for your consent because:
● we are entering into and carrying out our obligations under a contract with you
● we need to use your personal data for our own legitimate purposes and our doing so will not interfere with your privacy rights
In exceptional circumstances we may wish to use your personal data for a different purpose which does require your consent. In these circumstances we will contact you to explain how we wish to use your data and to ask for your consent. You are not required to give consent just because we ask for it. If you do give consent you can change your mind and withdraw it at a later date.

Personal data you are legally obliged to provide

You are not under a legal obligation to provide us with any of your personal data but please note that if you elect not to provide us with your personal data we may be unable to provide our goods to you.

Automated decision making and profiling

We do not make use of automated decision making or profiling.

How we keep your personal data safe

We take every care to ensure that your personal data is kept secure. The security measures we take include:
● only storing your personal data on our secure servers
● ensuring that all payments for goods purchased via the website are processed through a secure online platform
● ensuring that our staff receive data security awareness training on induction and at regular intervals thereafter
● tracking who has accessed documents in our computer system.
● keeping paper records to a minimum and ensuring that those we do have are stored in locked filing cabinets on our office premises
● maintaining up to date firewalls and anti-virus software to minimise the risk of unauthorised access to our systems
● enforcing a strict policy on the use of mobile devices and out of office working
Please remember that you are responsible for keeping your passwords secure. If we have given you (or you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. Please do not to share your passwords with anyone.
Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of personal data sent to our website; you send us personal data at your own risk. Once we have received your personal data, we will use strict procedures and security features (some of which are described above) to try to prevent unauthorised access.

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Data protection